Privacy Policy

This Privacy Policy explains how RTDStep5.com (“RTDStep5,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information when you visit RTDStep5.com, purchase services, communicate with us, or otherwise use our services.

RTDStep5.com provides administrative, compliance-support, and testing coordination services related to the Federal Motor Carrier Safety Administration (“FMCSA”) Return-to-Duty process.

By using RTDStep5.com or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you use our website, purchase services, submit a form, communicate with us, or participate in services coordinated through RTDStep5.com.

Depending on the service requested, this information may include:

• Full legal name;
• Date of birth;
• Email address;
• Telephone number;
• Mailing or residential address;
• Commercial driver’s license information;
• Driver identification information;
• Employer or prospective employer information;
• Owner-operator or company information;
• Substance Abuse Professional (“SAP”) information;
• FMCSA Drug and Alcohol Clearinghouse-related information;
• Information concerning Return-to-Duty eligibility or status;
• Drug or alcohol testing information;
• Collection-site information;
• Payment and transaction information;
• Communications you send to us; and
• Other information reasonably necessary to provide the requested service.

2. Sensitive Information

Some information processed in connection with our services may be considered sensitive personal information.

This may include information concerning:

• Drug or alcohol testing;
• DOT drug and alcohol program violations;
• Return-to-Duty status;
• SAP participation or compliance;
• Laboratory or Medical Review Officer (“MRO”) information;
• Employment-related compliance information; and
• Other information associated with federally regulated drug and alcohol testing.

We use this information only as reasonably necessary to provide requested services, satisfy applicable regulatory requirements, perform authorized C/TPA functions, or otherwise as permitted or required by law.

3. Information Collected Automatically

When you access RTDStep5.com, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website or source;
• Approximate geographic location derived from an IP address;
• Website interactions; and
• Other technical information related to website use.

We may use this information to operate and secure the website, understand how visitors use our services, troubleshoot technical problems, improve website performance, and prevent fraud or misuse.

4. Cookies and Similar Technologies

RTDStep5.com may use cookies and similar technologies to operate website features, remember user preferences, understand website traffic, improve performance, maintain security, and support advertising or analytics where applicable.

Cookies are small data files stored on your device by a website. Some cookies are necessary for website functionality, while others may be used for analytics, preferences, or marketing.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. How We Use Personal Information

We may use personal information to:

• Provide and administer services purchased through RTDStep5.com;
• Verify information necessary to coordinate Return-to-Duty testing;
• Determine what administrative steps may be necessary to process an order;
• Prepare or coordinate drug or alcohol testing orders;
• Communicate testing instructions and collection-site information;
• Communicate with customers regarding an order or requested service;
• Communicate with authorized employers, SAPs, MROs, laboratories, collectors, and other service providers;
• Perform authorized C/TPA functions when applicable;
• Complete or assist with permitted FMCSA Drug and Alcohol Clearinghouse functions;
• Process payments and maintain transaction records;
• Provide customer support;
• Prevent fraud, abuse, and unauthorized activity;
• Maintain website and information security;
• Comply with applicable laws, regulations, legal processes, or government requirements;
• Enforce our Terms of Use & Service and other policies; and
• Operate and improve RTDStep5.com.

6. DOT Drug and Alcohol Testing Information

Information connected with federally regulated drug and alcohol testing may be subject to special confidentiality, recordkeeping, and disclosure requirements.

RTDStep5.com does not disclose individual DOT drug or alcohol testing information except as permitted or required by applicable federal regulations, authorized by the individual where authorization is required, or otherwise permitted by law.

Where RTDStep5.com performs services as a Consortium/Third-Party Administrator (“C/TPA”), information may be used or disclosed as necessary to perform properly authorized functions on behalf of an employer or owner-operator.

7. FMCSA Drug and Alcohol Clearinghouse Information

Certain services may require interaction with the FMCSA Drug and Alcohol Clearinghouse.

Information obtained from or submitted to the Clearinghouse is used only for authorized purposes associated with the applicable DOT drug and alcohol testing program and the services requested.

RTDStep5.com does not sell Clearinghouse information or use a driver’s Clearinghouse information for unrelated marketing purposes.

Where an employer or owner-operator is required to designate RTDStep5.com as a C/TPA, we may require that designation before accessing or performing certain Clearinghouse functions.

8. How We Share Information

We may disclose information when reasonably necessary to provide the services requested by you or an authorized organization.

Depending on the circumstances, information may be shared with:

• Authorized employers or prospective employers;
• Owner-operators;
• Substance Abuse Professionals;
• Consortium/Third-Party Administrators;
• Specimen collection sites and collectors;
• Laboratories;
• Medical Review Officers;
• Breath Alcohol Technicians;
• FMCSA or the FMCSA Drug and Alcohol Clearinghouse;
• Technology and website service providers;
• Payment processors;
• Email and communication service providers;
• Professional advisers, including attorneys or accountants, where appropriate;
• Government authorities when required or permitted by law; and
• Other parties when you authorize the disclosure.

We seek to disclose only information reasonably necessary for the applicable purpose.

9. We Do Not Sell Drug or Alcohol Testing Information

RTDStep5.com does not sell individual drug or alcohol testing results, Clearinghouse violation information, SAP information, or Return-to-Duty compliance information to data brokers, advertisers, or unrelated third parties.

10. Service Providers

We may use third-party companies to help operate our business and provide services.

These service providers may include companies that provide:

• Website hosting;
• Payment processing;
• Email delivery;
• SMS or telephone communications;
• Customer relationship management;
• Secure document storage;
• Testing administration or laboratory services;
• Analytics;
• Fraud prevention;
• Cybersecurity; or
• Other operational support.

These providers may receive information only to the extent reasonably necessary to perform services for us or as otherwise permitted by law.

11. Payment Information

Payments may be processed by third-party payment processors.

RTDStep5.com may receive information concerning the transaction, such as the amount paid, transaction status, payment method type, billing information, and transaction identifier.

Complete payment-card information may be collected and processed directly by the applicable payment processor rather than stored directly by RTDStep5.com.

Your use of a third-party payment processor may also be subject to that provider’s privacy policy and terms.

12. Email Communications

When you provide an email address, we may use it to communicate with you regarding your purchase, testing instructions, requests for information, status updates, customer service, account matters, and other transactional communications.

If we send marketing emails, you may unsubscribe from marketing communications using the unsubscribe method provided in the message.

You may continue to receive transactional or service-related communications when reasonably necessary to provide services you requested.

13. SMS and Telephone Communications

If you provide a telephone number and consent to receive communications, we may use telephone calls or text messages to communicate about your requested services.

Messages may include:

• Order updates;
• Requests for information;
• Testing instructions;
• Collection-site information;
• Reminders;
• Compliance-related communications; and
• Customer-service communications.

Message frequency may vary. Message and data rates may apply.

Where applicable, you may reply STOP to opt out of non-essential SMS communications and HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

14. Legal and Regulatory Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with federal, state, or local law;
• Comply with applicable DOT or FMCSA regulations;
• Respond to a valid subpoena, court order, warrant, or legal process;
• Respond to an authorized government request;
• Protect the rights, property, or safety of RTDStep5.com or others;
• Investigate suspected fraud or unlawful activity;
• Enforce our agreements and policies; or
• Establish, exercise, or defend legal claims.

Where special federal confidentiality restrictions apply to DOT drug or alcohol testing information, those requirements will govern the disclosure.

15. Data Security

RTDStep5.com uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, database, or information storage system can be guaranteed to be completely secure.

Customers should use reasonable precautions when transmitting sensitive information electronically and should promptly notify us if they believe their information or account has been compromised.

16. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with applicable DOT or FMCSA recordkeeping requirements, resolve disputes, prevent fraud, enforce agreements, and satisfy legal or regulatory obligations.

Different categories of information may be retained for different periods depending on the type of record and applicable requirements.

When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it in accordance with our applicable record-retention practices.

17. Your Choices and Requests

Depending on applicable law and the nature of the information, you may contact us to request that we:

• Confirm whether we maintain certain personal information about you;
• Correct inaccurate contact or account information;
• Update information you previously supplied;
• Stop certain marketing communications; or
• Review another privacy-related request.

Certain information may not be deleted or altered when retention is necessary or required for legal, regulatory, testing, compliance, transaction, fraud-prevention, or recordkeeping purposes.

We may need to verify your identity before responding to a request involving personal information.

18. Correction of DOT or Clearinghouse Records

RTDStep5.com may not have authority to alter information maintained by FMCSA, the Drug and Alcohol Clearinghouse, an MRO, laboratory, employer, SAP, or other independent record holder.

Requests concerning information maintained by another organization may need to be submitted directly to that organization using its applicable correction or review procedures.

19. Children’s Privacy

RTDStep5.com is intended for adults and organizations seeking services related to employment and DOT drug and alcohol testing compliance.

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If we learn that information from a child under 13 was submitted to us without appropriate authorization, we may take reasonable steps to delete it where legally permitted.

20. Third-Party Websites

RTDStep5.com may contain links to websites operated by third parties, including government agencies, collection sites, laboratories, payment processors, or other service providers.

We do not control the privacy practices of independently operated websites.

You should review the privacy policy of a third-party website before submitting personal information to that website.

21. Business Transfers

If RTDStep5.com or substantially all of its applicable business assets are involved in a merger, acquisition, restructuring, financing, sale, or other business transaction, information may be transferred as part of that transaction as permitted by law.

Any successor organization would remain subject to applicable legal and regulatory restrictions concerning protected DOT drug and alcohol testing information.

22. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law.

Depending on the law that applies, these rights may include requesting access to, correction of, or deletion of certain personal information or receiving information regarding certain disclosures.

These rights may be subject to exemptions, including exemptions for information that must be retained to comply with federal or state law, employment requirements, regulatory obligations, or legal claims.

Privacy requests may be submitted using the contact information listed below.

23. Do Not Track and Browser Signals

Some web browsers allow users to transmit “Do Not Track” or similar privacy preference signals.

Because standards governing these signals may vary, RTDStep5.com may not respond to every browser-based signal unless required by applicable law or supported by the technologies used on our website.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

The “Last Updated” date at the top of this page identifies the most recent revision.

Material changes may be communicated through the website or another appropriate method where required.

25. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact RTDStep5.com using the contact information published on our website.

RTDStep5.com
Website: RTDStep5.com

By using RTDStep5.com or purchasing services through the website, you acknowledge that you have reviewed this Privacy Policy.